Privacy Policy

Effective Date: January 1, 2026


Welcome to ChatBiz ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://app.chatbiz.net/ (the "Site") and use our SaaS platform for WhatsApp Official Business API, Chatbot, Automation, and Bulk Messaging services (collectively, the "Services").

By accessing or using our Services, you signify your acceptance of this Privacy Policy.


1. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you ("Personal Information").


A. Information You Provide to Us

  1. Account Information: When you register for an account, we collect your name, email address, phone number, business name, and password.
  2. Billing Information: If you purchase a paid subscription, we collect billing details. Note that sensitive payment information (like credit card numbers) is processed by our third-party payment processors and is not stored on our servers.
  3. Customer Data: In the course of using our WhatsApp automation and bulk messaging tools, you may upload or transmit phone numbers, names, and message content regarding your own customers ("End Users").


B. Information Collected Automatically

  1. Usage Data: We collect information about how you interact with our platform, such as IP address, browser type, operating system, pages visited, and timestamps.
  2. Cookies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information to improve user experience.


2. How We Use Your Information

We use the information we collect for the following purposes:

  1. To Provide Services: To enable the functionality of the WhatsApp Business API, chatbots, and automation workflows.
  2. Account Management: To manage your registration, login, and subscription status.
  3. Communication: To send you administrative information, such as updates to our terms, security alerts, and support messages.
  4. Improvement: To analyze usage trends and improve the performance and user experience of our SaaS platform.
  5. Compliance: To enforce our Terms of Service and comply with legal obligations.


3. WhatsApp and Meta Platforms

ChatBiz operates as a tech provider facilitating the use of the WhatsApp Business API. By using our services, you acknowledge that:

  1. Data processing involves the infrastructure of Meta Platforms, Inc. (formerly Facebook).
  2. You are responsible for ensuring you have obtained necessary consents (opt-ins) from your End Users before sending them messages via our platform, in compliance with WhatsApp’s Business Policy and Commerce Policy.
  3. We do not sell the phone numbers or message content of your End Users to third parties.


4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  1. Third-Party Service Providers: We may share data with third-party vendors, service providers, contractors, or agents who perform services for us (e.g., data hosting, email delivery, payment processing) and require access to such information to do that work.
  2. Legal Requirements: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
  3. Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.


5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. This includes encrypted transmission of data (SSL/TLS) and secure server infrastructure. However, please be aware that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.


6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. Message logs and bulk campaign data may be archived or deleted periodically to optimize system performance.


7. Your Data Protection Rights

Depending on your location, you may have the following rights:

  1. The right to access – You have the right to request copies of your personal data.
  2. The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
  3. The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  4. The right to restrict processing – You have the right to request that we restrict the processing of your personal data.

To exercise these rights, please contact us at the email provided below.


8. Third-Party Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.


9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.


10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  1. By Email: contact@chatbiz.net
  2. By Phone: +94 70 5900 100
  3. By Mail: ChatBiz, Kurunegala, Sri Lanka.